Frequently Asked Questions
General
How do I reset my password?
You may request a password change by visiting the login page and clicking Forgot password? You may then enter your email address to receive a verification code where you can securely change your password.
How do I log into my consignor account?
Please visit the consignor portal to log into your Consignor Account
Product & Stock
How do I find an item on the website?
There are many ways to shop our site! You can search, browse by category, or set filters.
- If you know what you are looking for, type your keyword(s) into the search bar located at the top right of any page.
- To browse by category, simply select an option from the menu at the top of any page.
- To narrow your results, you can use the filters located on the left side of any browsing page.
Can’t find what you are looking for?
Check our site often as we post new items daily however if you are looking for something specific you cannot find visit our personal styling page and fill out the form. You will be matched with one of our amazing personal stylists who will take note of your wishlist and let you know when your desired piece(s) makes their way through our doors. They’ll also be able to help recommend others to match your style!
Can I try an item on at one of your stores?
Yes, please select 'try on in store' from the item(s) listing page, let us know what store works best for you, and confirm your email so one of our stylists can get in touch with you within the next 48 hours regarding your request.
*Please note that we are not able to accommodate try on requests for pieces being featured at our pop up shops until the pop up has ended. As a result, some items may be temporarily unavailable for try on and we thank you for understanding.
Clothing (Women)
| INTL | US | UK | FR | IT | GER | JP | AU | EU |
| XXXS | 000 | 0 | 28 | 32 | 28 | 1,3 | 0 | 26 |
| XXS | 00 | 2 | 30 | 34 | 30 | 1,3 | 2 | 28 |
| XS | 0-2 | 4-6 | 32-34 | 36-38 | 32-34 | 3,5 | 4-6 | 30-32 |
| S | 4-6 | 8-10 | 36-38 | 40-42 | 36-38 | 7,9 | 8-10 | 34-36 |
| M | 8 | 12-14 | 40-42 | 42-44 | 40 | 11,13 | 12-14 | 38-40 |
| L | 10-12 | 16-18 | 42-44 | 46-48 | 42-44 | 15,17 | 16-18 | 42-44 |
| XL | 14-16 | 20-22 | 46-48 | 50-52 | 46 | 19,21 | 20-22 | 46-48 |
| XXL | 18-20 | 24 | 50-52 | 54-56 | 48 | 23 | 24 | 50 |
Shoes (Women)
| Size | Insole | ||||
| EU/IT | UK | US | FR | JP (CM) | |
| 35, 35.5 | 2, 2.5 | 5, 5.5 | 35.5, 36 | 22.5, 23 | 8.375"-8.5" |
| 36, 36.5 | 3, 3.5 | 6, 6.5 | 36.5, 37 | 23.5, 24 | 8.75"-8.875" |
| 37, 37.5 | 4, 4.5 | 7, 7.5 | 37.5, 38 | 24.5, 25 | 9.0625"-9.25" |
| 38, 38.5 | 5, 5.5 | 8, 8.5 | 38.5, 39 | 25.5, 26 | 9.375"-9.5" |
| 39, 39.5 | 6, 6.5 | 9, 9.5 | 39.5, 40 | 26.5, 27* | 9.6875"-9.875" |
| 40, 40.5 | 7, 7.5 | 10, 10.5 | 40.5, 41 | 27.5, 28* | 10"-10.1875" |
| 41, 41.5 | 8, 8.5 | 11, 11.5 | 41.5, 42 | 28.5, 29* | 10.3125"-10.5" |
| 42, 42.5 | 9, 9.5 | 12, 12.5 | 42.5, 43 | 29.5, 30* | 10.6875"-10.875" |
How do you authenticate?
Luxury Garage Sale guarantees that all items sold on our site are 100% authentic. All products we accept are inspected for brand-specific guidelines and are put through a rigorous multi-point inspection to determine authenticity before accepted into our inventory.
Please note, brands sold are not partnered with or affiliated with Luxury Garage Sale.
How do you determine conditions of your items?
Our team of conditions experts thoroughly evaluates each item by hand. We do our best to provide a detailed description of each piece including any wear or imperfections. Please reach out to us at service@luxurygaragesale.com if you have any questions.
Our items typically fall within 2 categories:
New: A brand-new, unused, and unworn item. Our new items may be in the original packaging and/or with the original tags attached. New items may show some wear from trying on.
Pre-owned: An item that has been lightly used or worn previously.
Orders & Payments
What if I receive a damaged item?
We do our best to describe an item's condition as accurately as possible. If you feel that an item you received is not as described, please reach out to let us know within 3 days of your order’s delivery date. Please email us at service@luxurygaragesale.com, letting us know what about your purchase was not as described. Please include any applicable images so that we can fully evaluate the situation and determine if there is any further action that we can take.
What if I receive the wrong item?
If you receive the wrong item, please notify us immediately at service@luxurygaragesale.com. To help us resolve this matter for you as quickly as possible, please include a photo, description and/or the item number located on the LGS tag of the item you received.
Consignment
How does Luxury Garage Sale authenticate?
We have a team of in-house authentication experts who authenticate and review the condition of every item we sell. If an item doesn't meet our high standards and we can't guarantee its authenticity, we won't accept it.Each item in our inventory undergoes a rigorous, multi-point inspection process. This begins with a thorough inspection done by hand. We conduct extensive research, and inspect the item's material and workmanship. We examine any tags, labels, logos, hologram stickers, date and/or serial codes and identify the time period of each piece.
What will I earn?
Commission is earned based on the selling price of your item. Earn even more when you qualify for Gold or Platinum Loyalty Status.
Item Commission Rates
Commission | Net Selling Price |
80% | $5,000 or more |
70% | $1,500-$4,999.99 |
60% (Up to 70% with Gold & Platinum Loyalty Status! See details below) | $250-$1,499.99 |
40% | $249.99 or less |
Loyalty Commission Program
Earn loyalty status when you sell over $5,000 within a 12 month period.
LGS Loyalty Program Commission Tier | Item Selling Price |
Platinum Status: 70% | On items that sell for $250-$1,499.99 when you consign $10,000 or more in a 12 month period. |
Gold Status: 65% | On items that sell for $250-$1,499.99 when you consign $5,000-$9,999.99 in a 12 month period. |
What is the length of the consignment period?
Our consignment period ends at the end of the month one year from the date we receive your items.
Many pieces sell within the first 90 days — sometimes before we even list them on our website or send them to our stores.
If you request your items back within 6 months, you will be subject to a $15 per item early removal fee plus shipping costs.
At the end of the consignment period ownership of items on consignment may be transferred to Luxury Garage Sale unless you have specified in your Consignor Account that you want them returned at shipping cost of $15/box.How are my items priced?
Our expert pricing team works to get you the best price possible for the pieces you consign based on current market conditions and consignment trends. We handle all markdowns and we'll let you know when a payment is on the way.You can review and track all pricing via your Consignor Account
Will my items be reduced?
LGS' goal is to sell your items for as much as possible. We invest heavily in marketing to drive customers to our stores and online, while our stylists curate collections for individual clients. We will also use promotions to move items that may not sell as quickly to ensure you get your commissions in a timely fashion.For items priced over $500, you can opt in to receive price alerts in your Consignor Account
How do I request pieces back?
If you would like to request an item back, you can log into your Consignor Account and let us know.
We charge $15 per box for return shipping and a $15 per item early removal fee if the item is requested back within 6 months from consigning.
At the end of the consignment period, ownership of items on consignment may be transferred to Luxury Garage Sale unless you have specified in your Consignor Account that you want them returned at shipping cost of $15/box.What about items that are not accepted?
Ownership of unaccepted items will be transferred to Luxury Garage Sale or shipped back to you at cost of $15/box--as designated by your account preferences. Log into your Consignor Account to view and update your preferences.
What happens if my item doesn't sell by the end of the consignment period?
Ownership of unsold items will be transferred to Luxury Garage Sale or shipped back to you at cost of $15/box--as designated by your account preferences. Log into your Consignor Account to view and update your preferences.
How do I track my items?
Log into your Consignor Account to track the items you have consigned.
How do I log into my account?
1. Go to your Consignor Account via the link
2. Sign in using the email address on your consignment account**
3. Under My Account, click on "Consignor Account" in the left-hand navigation
** If it is your first time logging in, you may need to create your account to set up your password. Make sure to create your account using the same email address we currently have on file for your consignment items.
How do I get my items to you?
You may send to acceptable designer items (see designer list here) to us by requesting a shipping label to mail in your items, or dropping your items off at our Chicago or Dallas stores, or scheduling an at-home pick up in the greater Chicago, Dallas or New York City areas for high-value collections. After processing, we will email you when your pricing is ready to review in your Consignor Account.
Returns
What is your return policy?
You can return clothing and shoes by initiating a return via email within 3 days of an item(s) delivery date. Please email us at service@luxurygaragesale.com with your order number, or at least your name, and we'll work from there.
**Please note that all accessories, handbags and jewelry are FINAL SALE.
Shipping
When will my order ship?
Your order will be shipped within 3 business days of cleared payment. Once your order ships, you will receive a shipping confirmation email from service@luxurygaragesale.com with your tracking information so that you can track and anticipate your order’s arrival on your end.
What happens if I do not receive my package?
If your tracking number indicates that your package has been delivered but you have not received it, please first check around your home and with any friends or neighbors that may have accepted the package on your behalf. Next, please notify us at service@luxurygaragesale.com and we will work with the carrier to open an investigation. Please note that if the carrier finds that there was no mishandling of your package, there is no further action that we are able to take
How much does shipping cost?
Standard shipping within the continental United States is $10, Second Day Air is $25 and next-day air is $45
International shipping is a flat rate of $45
Canadian shipments are a flat rate of $29
Australian shipments are a flat rate or $49
- Please email for expedited international shipping rates<
- International buyers please note that you will be fully responsible for any import taxes, customs and duties that your order may incur
Do I have to pay sales tax?
We are required to charge sales tax on all orders being shipped to or picked in states in which we have an operational presence.
These states include:
- Illinois
- Texas
- New York
- Minnesota
- Washington